Legal Documents

These Terms and Conditions apply to all purchases made through the GosHawk online store ("Site") located at goshawkhat.com.au and related domains operated by GosHawk (“GosHawk”, “we”, “our”, or “us”). By placing an order, you agree to be bound by these Terms, our Shipping Policy, Refund Policy, and Privacy Policy.

Use of the Site

You agree to use the Site only for lawful purposes and in accordance with all applicable laws. We reserve the right to refuse service, cancel orders, or restrict account access if we suspect misuse, abuse, or fraudulent activity.

Product Availability and Descriptions

We strive to ensure accurate product descriptions and availability. However, we do not guarantee that descriptions are error-free. In rare cases, products may become unavailable after purchase. If this occurs, we will offer an alternative or refund.

Pricing and Payments

We accept major credit cards, PayPal, and other methods shown at checkout. Orders are only processed once payment is confirmed.

Warranty

All electronics sold by GosHawk come with a standard warranty as required by Australian Consumer Law. If an item is defective or fails within its warranty period, we will repair, replace, or refund as applicable.

Limitation of Liability

To the extent permitted by law, GosHawk disclaims all liability for any loss or damage (including indirect or consequential loss) arising from your use of the Site or any product purchased. Liability is limited to the re-supply of goods or the cost of such re-supply.

This Privacy Policy outlines how GosHawk (a division of Zephyria Pty Ltd) collects, uses, and protects your personal information. By using our Site, you agree to this policy.

What We Collect

• Name, email, phone number, and address
• Order and payment details (via secure payment processors)
• Device/browser information (via cookies and analytics)

How We Use It

• To process and ship your orders
• To communicate with you regarding your purchase
• To comply with legal and tax obligations

Your Rights

• You may request access, correction, or deletion of your personal data at any time.
• You can opt out of marketing emails using the unsubscribe link provided.

Contact

For any privacy-related enquiries, email: support@goshawkhat.com.au

We want you to be happy with your GosHawk purchase. This Refund & Returns Policy outlines how returns, refunds, and replacements are handled.

• Unopened and unused items can be returned within 30 days of delivery for a full refund (excluding shipping).
• Return shipping is at the customer's expense, unless the item is faulty or incorrectly shipped.
• Items must be returned in original condition and packaging.
• If a product is defective, significantly not as described, or damaged on arrival, we will replace or refund it. You must contact us within 7 days of receiving the item and provide photos.
• Refunds will be processed within 7–10 business days to your original payment method after we receive and inspect the returned item.

To initiate a return, please contact support@goshawkhat.com.au with your order number.

This Shipping and Handling Policy outlines how orders are processed, shipped, and delivered when you purchase physical products from our online store. By placing an order with us, you agree to the terms set out in this policy.

Order Processing

All orders are processed within 2 days. Processing times may vary depending on product availability, pre-order status, customisation requirements, or peak demand periods.

Order processing includes, but is not limited to:

• Payment verification
• Order confirmation
• Picking, packing, and quality checks
• Preparation for dispatch

Orders are not considered shipped until they have been handed over to the carrier and a dispatch confirmation has been issued.

Shipping Methods and Delivery Times

We ship all products internationally, including Australia, New Zealand, United States, United Kingdom, Canada, Europe, and other countries. We offer shipping through Australia Post - domestic or international post. Estimated delivery times are provided as a guide only and begin from the date of dispatch, not the date of order. Delivery times may be affected by carrier delays, weather events, public holidays, or circumstances beyond our control. Please contact us for priority shipping options.

1. We ship our products to all countries in the world including Australia, New Zealand, United States, United Kingdom, Canada, Europe, and other countries.
2. Express shipping options may be available at checkout
3. Delivery timeframes are estimates
4. International shipping times vary by destination but are usually between 3 to 10 days
5. Remote or regional areas may experience longer delivery times

Shipping Costs and Risk

Shipping costs are calculated at checkout and are based on destination, package size, weight, and selected shipping method.

Risk of loss or damage passes to you once the order has been delivered to the shipping address provided.

It is your responsibility to ensure that shipping details are accurate. We are not responsible for delays, losses, or additional costs arising from incorrect or incomplete address information.